Operations Support Executive
dubizzle
Employer Active
Posted 15 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
In this role, you will:
- Communicating with clients through various channels providing product and service information and resolving product and service problems
- Resolve product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Processing contracts and legal documents
- Keeping record of customer interactions, transactions, comments and complaints
- Ensure customer satisfaction and provide professional customer support
Desired Candidate Profile
A minimum of secondary education
- Preferably Undergraduate in business
- At least 1-2 years of experience in a Customer Support role
- Knowledge of ticketing systems and Customer support practices
- Excellent verbal and written communication skills
- Strong organization skills
- Problem-solving and multi-tasking skills
- Patient
- Flexible
- Enthusiastic
- Empathy/Compassion
Company Industry
Department / Functional Area
Keywords
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