Job Description

Roles & Responsibilities

Key Responsibilities

• Customer Support - Respond to customer inquiries via email, social media, and phone in a professional and timely manner.

• Order Fulfillment - Manage the order processing cycle from receipt to delivery, ensuring accuracy and timeliness.

•Machinery Operation Management - Operate and oversee the laser engraving machine to process daily custom orders, ensuring accuracy and efficiency.

• Logistics Management - Coordinate with shipping providers, handle order tracking, and resolve delivery-related issues.

• Team Coordination - Supervise and guide staff in daily operations, ensuring alignment with company goals.

• Quality Control - Inspect finished products for accuracy and quality before shipment.

• Inventory Management - Oversee raw material and finished goods inventory to prevent shortages or overstocking.

Requirements

• Previous experience in operations, logistics, production, or team management.

• Strong organizational and multitasking skills.

• Excellent communication skills in Arabic and English (oral and verbal).

•Proficiency in basic computer applications (Microsoft Office, Google Workspace).

• Ability to work under pressure and meet deadlines.

• Strong problem-solving and decision-making abilities.

Working Hours

Monday-Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 1:00 PM (dependable) Benefits

• Competitive salary based on experience.

• Professional and friendly work environment.

• Opportunity for growth within the company.

Operations & Support Specialist Pegor Jewelry