Ordertaker, IRD KERZNER INTERNATIONAL LIMITED

In-Room Dining Order Taker

We are seeking a highly service-oriented and detail-focused In-Room Dining Order Taker to join our Food and Beverage team. This role is responsible for delivering a seamless and personalized guest experience by efficiently handling room service orders and ensuring exceptional service standards are consistently met.

As the first point of contact for guests placing in-room dining requests, you will create a warm and welcoming interaction, accurately process orders, and coordinate with the kitchen and service teams to ensure timely delivery.

Key Responsibilities

• Answer incoming calls for in-room dining orders in a professional and engaging manner
• Provide detailed menu guidance, make recommendations, and promote daily specials and upselling opportunities
• Accurately input orders into the system and communicate special requests, dietary requirements, and allergies to the kitchen
• Coordinate with service and kitchen teams to ensure timely preparation and delivery of orders
• Monitor order progress and follow up to ensure guest satisfaction
• Handle guest inquiries, concerns, and feedback with care and efficiency
• Maintain product knowledge of menus, promotions, and hotel offerings
• Ensure adherence to service standards, hygiene, and food safety procedures

Requirements

• Minimum 1 2 years experience in a similar role within a luxury hotel or high-end restaurant
• Excellent communication and telephone etiquette skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Passion for hospitality and delivering exceptional guest experiences
• Flexibility to work shifts, including evenings, weekends, and holidays

What We Value

We look for individuals who bring warmth, anticipation, precision, and creativity to every guest interaction ensuring each experience is memorable and aligned with our luxury service standards.