Outlet Cashier Rosewood Hotels and Resorts

OVERVIEW/BASIC FUNCTION:

The Outlet Cashier is responsible to ensure accurate , secure, and efficient handling of guest billing, payments, credit and cash transactions at F&B outlets/bars.

RESPONSIBILITIES:

Comply with hotel financial and audit policies

Accurately process guest bills and payments.

Safeguard cash and other payment instruments including cc machine

Collect assigned cash float and verify amount as per float sheet

Ensure receipt printer, POS terminal and payment devices are functioning

Generate bills strictly through the POS system

Apply discounts, promotions or vouchers only with proper authorization

Ensue all voids or corrections are approved and documented.

Verify credit card transaction amount before processing, ensure successful authorization and provide guest copy of receipt

Room posting, ensure guest name, room number and signature is verified and accurately posted to the correct room.

Never leave cash drawer unattended and POS login credentials are not shared

Report any cash discrepancies immediately to finance

Close POS shift and generate required reports

Reconcile cash, card, and room charge totals with POS report

Coordinate with Front office & Food and Beverage department.

Is responsible for internal auditing of House Funds as well as other internal controls as needed.

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

Any other duties as required and assigned by Finance department.

QUALIFICATIONS:

Experience: Minimum one year outlet cashier handling experience.

Education: High school diploma; related college courses.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;

prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Ability to input and access information into spreadsheet software; ability to maintain

concentration and think clearly; ability to prioritize, organize and follow-up; ability to promote positive relations with vendors and staff alike; ability to count cash accurately and quickly; ability to maintain confidentiality of cash transactions; ability to perform job functions with minimal supervision; ability to remain stationary at assigned post for extended periods of time; ability to focus on details and resolve numerical problems; ability to work cohesively with other departments and co-workers as part of a team.

Language: Required to speak, read and write English, with fluency in other languages preferred.

Licenses & Certifications: None required.