Partner Customer Support

Rapyd

Employer Active

Posted 8 hrs ago

Experience

3 - 7 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Be the first line of defense and escalation for any technical issues

Elegantly handle customer requests and maintain Rapyd s SLA & customer satisfaction

Escalate and own issues internally and externally with service providers / partners

Develop monitoring tools for the production environment

Extend our knowledge base

Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customer s issues.

Cover "on-call" shifts as needed to support our global coverage model

Requirements:

  • Proficient in English
  • 3-5 years of experience in customer support required
  • Able to work independently from our regional office and home
  • Customer facing experience in a B2B global company
  • Knowledge of API management and bug reporting tools
  • Ability to work under pressure in a fast-paced environment
  • Great technical writing and verbal communication skills
  • Strong troubleshooting skills using multiple tools / logs correlation
  • Knowledge in the following tools: SQL, Postman, Kibana, Jira , Confluence.

Experience in the payments industry - Big Advantage

Desired Candidate Profile

Rapyd is looking for a dynamic, high-impact Partners Support Specialist who is technically savvy, creative, and curious to provide exceptional high-touch user experience to our clients and partners. This is a hands-on role and you will wear many hats; from interacting directly with our merchants and partners, working closely with other teams to ensure a seamless experience for our users, debug, and develop monitors for the production environment.

Company Industry

Department / Functional Area

Keywords

  • Partner Customer Support

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Rapyd

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we re assembling the world s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let s build the future of fintech together.Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter

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