Partner Support Specialist tabby

Employer Active

Posted 7 hrs ago

Experience

1 - 7 Years

Job Location

Saudi Arabia - Saudi Arabia

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities


  • Partner Communication & Issue Resolution
    • Provide support to Tabby partners and applicants across chat, email, and phone.
    • Handle escalations with professionalism and ensure fair application of PS policies (DAT, Hold Timer, CSAT fraud checks).
    • Ensure accurate, timely resolution in line with SLAs and process guidelines.br>
  • Process Adherence & Quality
    • Apply Partner Support procedures and knowledge-base materials consistently.
    • Maintain high QA standards by following templates, knowledge cards, and approved flows.
    • Escalate complex cases via side-ticketing and ensure traceable handovers to TLs or other functions.br>
  • Continuous Improvement
    • Capture insights from partner queries to help identify gaps in workflows and policies.
    • Suggest improvements that enhance FCR and CSAT performance.
    • Stay current on product, scoring, finance, and payout processes to provide accurate guidance.br>

  • Collaboration & Business Alignment
  • Work closely with Scoring, Finance, BD, and Product teams to ensure smooth end-to-end partner journeys.
  • Support colleagues in achieving collective targets and maintaining a high-performance culture.

Desired Candidate Profile

  • Strong fluency in Arabic and English (both written and verbal).
  • Bachelor s degree or higher (business, finance, marketing, operations, or related field preferred).
  • Experience in B2B support, call center, or customer operations is a plus.
  • Excellent communication, problem-solving, and relationship-building skills.
  • High attention to detail and ability to follow structured processes.
  • Resilience and confidence in handling demanding partners and escalations.
  • Analytical mindset and ability to turn data/feedback into action.
  • Self-motivated with strong ownership and accountability.

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Partner Support Specialist

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tabby

At Tabby, we are on a mission to deliver world-class partner experiences that set the standard in fintech. As a strong>Partner Support Specialist/strong>, you will be the front line of communication with our merchants and applicants ensuring every interaction builds trust, resolves issues quickly, and strengthens our relationships.br>

You will support partners across multiple channels (chat, email, phone), resolve operational and business inquiries, and play a key role in driving key metrics such as strong>Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Adherence/strong>. This is a role for someone who thrives in a fast-paced environment, can balance empathy with accuracy, and takes ownership of delivering outcomes.br>

Read More

https://tabby.pinpointhq.com/en/jobs/424288