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Vacancy
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Job Description
Roles & Responsibilities
We are excited to announce an opportunity for a Parts Advisor to join our Toyota team in Dubai Al Badia. This role is crucial in representing our brand and parts division to customers, ensuring an engaging and seamless customer journey in both retail counter and workshop operations. Your efforts will directly contribute to parts supply, revenue achievement, and customer retention.
What You Will Do
Achieve Financial Objectives: Drive revenue by upselling, controlling discounts, and promoting accessories to meet monthly targets.
Enhance Customer Retention: Build long-term relationships by consulting on customer needs and parts requirements, following the recommended maintenance schedule.
Coordinate Efficiently: Work closely with Job Controllers and Service Advisors to update customers on parts status, availability, quotations, and ensure timely vehicle progress updates.
Ensure Compliance: Adhere to all Standard Operating Procedures, Company policies, and Distributor Programs to maintain a consistent customer experience.
Optimize Stock Levels: Manage sale orders and reservations to optimize stock levels, revenue, and mitigate financial risks.
Accurate Data Management: Capture customer details accurately in SAP for effective data management.
Desired Candidate Profile
Proven experience in spare parts sales within the automotive industry.
Strong sales and customer service skills.
Familiarity with parts catalogues.
Proficiency in systems, preferably SAP.
A good general level of Technical Education, Diploma, Bachelors, or Automotive Engineering Degree.
Minimum of 2-3 years’ experience in spare parts operations, preferably at an automotive parts sales counter.
Familiarity with safety standards for people, machines, and materials.
Proficiency in English for effective communication with supervisors and customers.
Working knowledge of MS Office and SAP.
Proficiency with Electronic Parts Catalogue (EPC).
Strong product and process knowledge.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Inventory Control
- Negotiation
- Customer Service
- Automotive Knowledge
- Parts Management
- Parts Specialist
- Supplier Relations
- Problem Solving
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Al Futtaim Private Company (LLC)
Al Futtaim Private Company (LLC)
Jessica Misal - NA
Festival Tower, Crescent Drive, Dubai Festival City, Dubai Al Hasan Al Basri St, Dammam, Dubai, United Arab Emirates (UAE)
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