Parts Advisor

Automotive Distribution & Marketing Company Ltd

Uses an understanding of the Parts Return Process for warranty to ensure parts are returned in good order and within the required time limits to ensure the Warranty claim is upheld.

Recognizes obsolescent stock in line with Retailer and ADMC guidelines and brings it to the attention of the Parts Manager.

Completes all relevant administration promptly and accurately (e.g., updating customer records and invoicing).

Ensures Technicians have the parts needed to carry out scheduled work (e.g., by reserving parts for booked work and pre-picking in advance), to be dependable and support colleagues to deliver an outstanding customer experience.

Organizes activity to minimize Technician waiting time (e.g., by pre-picking and delivering parts to the Workshop)

Takes a proactive approach to identify any recurring problems which affect the customer experience, and raises these with the appropriate colleague (e.g., the Parts Manager). Supports projects to deliver continuous improvement to ways of working.

Ensure that all required parts and any additional parts and accessories are available and offered to customers and workshop staff.

Ensure stock is stored carefully and in accordance with supplier and manufacturer instructions, kept secure and in saleable condition.

Ensure that every opportunity is taken to sell older and slow-moving parts by displaying and offering aging parts for sale.

Work with Parts Manager in the maintaining and enhancing of parts displays in all departments and areas of the dealership.

Ensure that full payment is received for any items sold or in the case of a credit account, an authorized signature is obtained for all issues and returns.

Converse with customers in a professional manner to enhance the reputation and standing of the franchises represented and other departments within the dealership.

Keep Parts Manager aware of any abnormal or unexpected stock movement.

Advise Parts Manager of any breakages, damage, or discrepancies noted when inspecting incoming goods.

Notify Parts Manager of any discrepancies in stock records or physical stocks.

Maintain positive and supportive relationships with all customers.