Parts Executive

United Al Saqer Heavy Equipment LLC

Key Responsibilities

• Customer Interaction & Sales:

Handle customer inquiries (walk-in, phone, email) and provide accurate parts information, pricing, and availability.

• Order Processing:

Prepare quotations, create sales orders, and follow up with customers on order confirmations, backorders, or delivery schedules.

• Inventory Coordination:

Coordinate with warehouse and logistics teams to ensure timely picking, packing, and delivery of parts.

• Documentation & Record Keeping:

Maintain proper records of all transactions, customer data, quotations, and delivery notes in the ERP or inventory system

• Product Knowledge:

Stay updated on parts catalogues, equipment models, and part compatibility for various brands

• Warranty & Returns Support:

Assist in processing returns or warranty claims by collecting the required documentation and coordinating with the warranty team.

• Sales Target Achievement:

Contribute to monthly or quarterly sales goals by actively promoting parts and upselling related items or service packages.

Technical Skills

• Good knowledge of cars / heavy equipment parts and components
• Ability to identify parts using catalogues or electronic parts manuals (EPC)
• Proficiency in ERP/Inventory systems (e.g., SAP, Oracle, Dynamics)
• Strong communication and customer service skills
• Basic knowledge of warehousing and supply chain processes

Behavioral Skills & Competencies

• Customer Focus - Understands customer challenges and takes initiative to resolve them effectively.
• Accountability and Ownership - Manages projects with minimal supervision and ensures quality results.
• Agility and Adaptability - Manages change smoothly and supports others during transitions.
• Collaboration & Influence - Builds networks across functions and resolves conflicts constructively.
• Result Orientation - Sets clear goals and works proactively to achieve high performance.