Patient Support & Operations Coordinator (Telehealth) QSWD - FZCO

Multiple VacanciesEmployer Active

Posted 14 min ago

Experience

3 - 8 Years

Monthly Salary

AED 5,000 - 8,000 ($1,351 - $2,161)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

2 Vacancies

Job Description

Roles & Responsibilities

  1. Respond to patient queries across four brands by email and chat — most are order status, account, delivery, and consultation follow-ups

  2. Update orders in our dashboard checkout system and patient records in Customer io

  3. Triage and escalate clinical questions to the prescriber team (you'll never give medical advice — you'll know exactly when to hand off)

  4. Process refunds, address changes, and order amendments within agreed limits

  5. Flag chargeback risks, complaint patterns, and recurring issues to the ops lead

  6. Help with basic admin: invoice filing, supplier comms, document chasing, simple data entry across our systems

  7. Keep ticket SLAs tight — first response and resolution times are tracked

Desired Candidate Profile

  • 2–4 years customer service or admin experience, ideally in healthcare, pharmacy, insurance, or another regulated/sensitive industry

  • Native or near-native English — written tone matters a lot in healthcare comms

  • Calm, patient, and discreet — some patients are anxious or frustrated, and we need someone who reads tone well

  • Detail-oriented — small errors (wrong address, wrong product) cost us real money and patient trust

  • Comfortable using helpdesks (Zendesk, Freshdesk, Intercom, or similar), CRMs, and basic Excel/Sheets

  • Currently in the UAE with valid status (or sponsorable)

Nice to have

  • Prior experience at a telehealth, pharmacy, clinic, or insurance company

  • Exposure to Customer io, WordPress/WooCommerce, or e-commerce backends

  • A second language (Arabic, Spanish, or French) is welcome but not required

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Telemedicine Operations Assistant
  • Telehealth Operations Associate
  • Compliance
  • Patient Support
  • Virtual Care Coordinator
  • Data Entry
  • Scheduling
  • Remote Patient Support Specialist
  • EHR
  • Telehealth
  • EHealth Support Specialist
  • Patient Care

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QSWD - FZCO

We are a fast-moving telehealth and pharmacy group running paid acquisition across four consumer brands in the US and UK — covering GLP-1 weight loss, men's health, sexual health, HRT, and broader prescription telehealth. Paid media is our largest growth lever, and we are looking for a Performance Marketing Manager who can take full ownership of our Google, Meta, and Reddit Ads programmes across the portfolio. You will sit in our Dubai office Sunday to Thursday, working closely with the founder, the clinical team, the developers, and the brand leads. This is a hands-in-the-account role — you'll be building, optimising, and reporting daily, not managing an agency from a distance.

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