People Operations Specialist Unilever

As a People Operations Specialist, your role involves managing various aspects of an employee s journey within the organization.

Here are the key responsibilities:

Service Management:

• Actively oversee and resolve HR-related tickets, prioritizing efficient and accurate service delivery
• Validate proper approvals
• Verify documents versus request
• Ensure proper case management
• Ensure high CSAT
• Resolve tickets with proper quality standards
• Manage incident escalations
• Maintain and update employee records throughout the employee lifecycle while resolving system issues with relevant stakeholders
• Conduct monthly validations before monthly closing, ensuring data quality across linked systems.to ensure correct reflection and prevent erroneous payments
• Return to Work Coordination by ensuring the actual return to work date is set for the first working day following the leave period
• Fill and validate mass upload templates with necessary employee details for mass data requests

Bonus Plan Administration:

• Maintain precise bonus plans for the Annual Pay Review (APR) process.
• Collaborate with finance and HR teams to ensure alignment.

Reporting and Audits:

• Generate reports for stakeholders based on their requirements.
• Support internal and external audits by providing HR system data.
• Conduct regular audits to maintain data accuracy and compliance within the HR team.

Stakeholder Interaction:

• Engage with senior stakeholders to address HR-related matters.
• Foster positive relationships and effective communication.

Process Simplification and Data Accuracy:

• Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes
• Drive process simplification within HR operations.
• Promote data-based decision-making by ensuring accurate HR data management.

Document Handling and Compliance:

• Manage the JML process, including creating contracts, promotions, and salary increase letters.
• Securely handle documentation and comply with data security (GDPR) requirements.

Vendor Management:

• Onboard vendors to comply with policies and procedures.
• Reactivate vendors accounts to ensure timely processing
• Create Purchase Orders for 3rd party services & accept triggers for receiving goods and services.
• Initiate Urgent & one-time payments to fulfil any Purchase Order s need.

Benefits Administration:

• Ensure accurate and timely transaction processing across various local platformsIn summary, your role as a People Operation Specialist is pivotal in ensuring smooth HR operations, supporting employees, and maintaining accurate records across systems.