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Job Description
Roles & Responsibilities
Must attend all training courses as deemed necessary, and must adhere to training as set down by the Fitness & Wellness Manager
- Must have the ability to courteously interact and answer all Spa, Wellness and Hotel related questions with guests.
- Assist in all areas of the department, as and when necessary.
- To be adaptable and accountable for all actions.
- Will perform as a professional, with a friendly work ethic and conduct all duties and responsibilities as required by the position, or assigned by the Fitness & Wellness Supervisor/Manager.
- To assist in the smooth flow of the guest s journey throughout the day.
- To receive training to ensure that all-relevant Health and Hygiene standards are implemented and monitored within the Fitness Centre.
- To attend to guests in both the waiting areas and Fitness Centre; ensuring that they are comfortable as well as offering refreshments.
- Will greet each guest with a smile and acknowledge guests, even in passing.
PERSONAL TRAINING
- To conduct Personal Training sessions based upon systematic, scientific counselling and conditioning principles to ensure safety and training efficiency in exercise prescription
- Ensure that training goals are realistic and attainable for guests to achieve their objectives
- To be fully aware of any contraindications that the guest may have before commencement of any exercise program
- Personal Trainer to maintain Category A REPs UAE fitness registration, each year, by attaining a minimum of 10 CPD points in learning/workshop attendance
GROUP AND PRIVATE FITNESS/WELLNESS INSTRUCTION
- To produce a monthly attendance reports of all complimentary and private programs
- To ensure all guests sign participation waiver before commencing any complimentary or private wellness programs
- To conduct in villa/suite private wellness program in up-most professional manner and to adhere and follow private wellness menu and in-house training guidelines
- To conduct complimentary wellness programs in up-most professional manner and to adhere and follow complimentary wellness menu and in-house guidelines
- To conduct children s physical activities where necessary
RULES & REGULATIONS / SAFETY
- To follow Mandarin Oriental Jumeira, Dubai SOPs concerning fitness centre opening and closing
- To follow Mandarin Oriental Jumeira, Dubai SOPs in regard to fitness centre etiquette and handling of all health and fitness equipment
- To provide sound, scientifically correct feedback to guests should they be performing unsafe exercises guest must be approached and assisted with correct exercise execution
ADMINISTRATION OF COMPLIMENTARY/PRIVATE WELLNESS PROGRAMMES AND GUEST ACTIVITIES
- To liaise with health and fitness instructors to produce, prepare and execute complimentary and private wellness programs.
- To start and finish all appointments on time.
- To follow administration SOPs for all health and fitness activity bookings and private wellness bookings.
FITNESS CENTRE
- Professional appearance and conduct on the floor must be maintained at all times.
- All Personal Trainers are to be approachable and friendly at all times.
- Provide professional advice, assistance and education to all guests in the Fitness Centre, by walking the floor and focusing on exercise execution, exercise safety and thoughtful Member/Guest interaction.
- To follow SOPs in regard to welcoming guests to the fitness centre this will include liability signing; self-introduction; the handing out sweat towels; water bottles etc
- Empty bins/pick up rubbish when necessary.
- Promote and communicate Fitness & Wellness activities and Complimentary/Private Wellness programs to guests.
- Provide positive encouragement guests whilst they are working out, where deemed appropriate.
FITNESS EVALUATION
- To conduct Fitness evaluations as per MODUB guidelines and in-house training specifications.
- All guests to complete Fitness Evaluation waiver before commencing.
- To offer sound and professional advice within the realms of personal knowledge when completing Fitness Evaluation.
- Adhere to prescribed Fitness Evaluation and use professional judgment as to whether certain modules of the evaluation are best left out
- ParQ, HIGH medical risk members must not be allowed to proceed with Fitness Evaluation without previous medical clearance.
MAINTENANCE AND CLEANLINESS
- Report any equipment malfunctions or damage immediately in the logbook, HOTSOS and if urgent; directly to the Engineering department.
- Complete all cleaning and maintenance checks thoroughly and diligently according to daily SOPs.
- Put away all equipment left unattended by guests.
MISCELLANEOUS
- Communicate with Fitness & Wellness Supervisor/Manager in the development of skills.
- Maintain flexibility in the times available for shifts.
- Have total commitment to and take full responsibility for all shifts set on the Rota.
- To obtain Fitness & Wellness Supervisor/Manager s approval for any changes to set shifts.
- To assist Fitness & Wellness Supervisor/Manager in promoting all health and fitness activities and complimentary/private wellness programs to help overall health, fitness and wellness financial performance
- To assist in the development of marketing ideas for health, fitness and wellness programs and retreats
- Present ideas for new guest activities and promotions
Desired Candidate Profile
High School qualification, or equivalent is preferred.
- Degree or Higher National Diploma in the field Fitness/Sports/Personal Training is preferred.
- Experience as a Membership Manager (2 years) within a luxury 5* hotel, commercial, or boutique facility is preferred.
- Previous experience in Wellness operations, within a luxury facility, is advantageous.
- Strong knowledge on membership process and relevant market demographics.
- Ability to work long hours with a strong focus on operational excellence.
- Ability to understand the flow of service and handle multiple tasks effectively.
- Strong computer skills, including MS Word/MS Excel/MS Outlook is preferred.
- Strong interpersonal skills and ability to develop rapport with guests/members to deliver superior customer service.
- Ability to understand effective approaches of communication with different individuals from a variety of backgrounds.
- Able to communicate clearly with peers and management team.
- Pleasant and polite, must be able to effectively communicate with guests/members on the telephone.
- Fluent in both verbal and written communication skills, in English.
Company Industry
Keywords
- Personal Trainer
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Mandarin Oriental Hotel Group
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.