Pool Team Leader Rosewood Hotels and Resorts

Job Summary:

The Pool Team Leader is responsible for overseeing daily aquatics operations to ensure a safe, efficient, and enjoyable experience for all guests. This position provides hands-on leadership to lifeguards and pool attendants, enforces all safety regulations, manages water quality standards, and supports the training and development of aquatics personnel.

Essential Duties and Responsibilities:

General Duties:

• Anticipate guests needs by being observant, respond promptly and acknowledge all guests at all times with an emphasis on personal service.
• Maintain positive guest relations at all times and resolve guest complaints, ensuring guest satisfaction is ensured reporting any issues to the Director of Wellness.
• Assist with other wellness job functions as assigned by the Director of Wellness or Wellness manager.
• Ensure items lost and found are registered as lost property in accordance with company procedure.

Pool Duties:

• To provide a courteous, professional, efficient and flexible service at all times.
• To have a full working knowledge and ability to perform all duties and tasks listed in his/her job description. Please note that Job description can be reviewed and changed on a regular basis reflecting change in trends, guest expectations and operating philosophies.
• To maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• To ensure that standards are maintained at a superior level on a daily basis.
• To respond to guest inquiries on pool activities and timing and other information regarding the facility and services of the hotel in general.
• Follow pool opening and closing procedures and ensure that all areas are left clean, tidy and fully stocked ready for guests use.
• Ensure all documentation on pool equipment checks, cleaning and Health & Safety are completed in accordance with company policy.
• Maintain towel/linen and ensure the shower area is well stocked, clean, hygienic and safe for guest use.
• Make sure there are sufficient guest supplies and amenities available for use such as water, fruits, towels, collecting deliveries and ordering is organized.

Leadership & Supervision:

• Provide day-to-day supervision of lifeguards and pool attendants during shifts.
• Prepare and manage staff schedules to ensure adequate coverage at all times.
• Conduct regular briefings and debriefings with team members.
• Mentor and coach staff on professional conduct, rescue readiness, and customer service.
• Support the recruitment, onboarding, and training of new aquatics staff.
• Perform shift leader duties, including task delegation and conflict resolution.
• Observe staff on deck and provide corrective feedback when necessary.

Operations & Safety:

• Ensure all pool areas comply with local safety regulations and organizational policies.
• Conduct regular inspections of water quality, equipment, and facilities (e.g., chemicals, filtration systems, rescue equipment).
• Respond promptly to emergencies and lead incident reporting procedures.
• Maintain accurate records of pool usage, maintenance checks, and safety logs.

Team Leadership:

• Supervise, train, and support lifeguards and pool attendants.
• Schedule staff shifts to ensure optimal coverage during operating hours.
• Provide coaching, performance feedback, and help resolve team conflicts.
• Lead pre-shift briefings and safety refreshers.

Customer Service:

• Greet and assist guests, addressing questions, concerns, or complaints professionally.
• Ensure high standards of cleanliness and customer experience throughout the facility.
• Support program activities such as swim lessons, classes, or recreational events.

Administrative Duties:

• Assist with inventory and ordering supplies (chemicals, first-aid kits, equipment).
• Help develop and implement pool policies, procedures, and emergency action plans.
• Coordinate with management regarding maintenance needs and operational updates.

Standard Responsibilities:

• Comply and adhere to the Rosewood company policies.
• Take on other tasks in addition of the ones stated, in a reasonable framework.
• Be a brand ambassador at all times and ensure brand integrity and clarity are always maintained.
• Maintain an understanding of the wellness industry and Asaya philosophy (emotional, physical, nutrition, skin health, community.)
• Understand that as a representative of Asaya they will maintain a healthy, fit appearance and a positive attitude.
• Model the Company s culture, vision, mission, and core values at all times.
• Be mindful of and active in a Spa & Wellness lifestyle, and strive to inspire wellness-focused change in others.
• Maintain personal grooming and appearance according to the standards.
• Maintain a positive attitude toward guests, co-workers, subordinates, and hotel management. Avoid engaging in gossip or any dialogue that may diminish the direction and goals of the hotel and the hotel group.

Confidentiality:

• Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.

Health & Safety:

• Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
• The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
• Report any defects in the building, plant or equipment according to hotel procedure.
• Ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures.
• Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.
• Be fully conversant with:
• Regulations
• Risk Assessments for your department
• Hotel Fire & Bomb Procedures