Principal Analyst, Change Management First Abu Dhabi Bank FAB

JOB CONTEXT:

Specific Accountability: br>Strategic Oversight & Governancebr> Strategic ownership and governance of the ServiceNow Change Management module, ensuring full alignment with ITIL principles, internal governance policies, and FAB s enterprise control framework.br> Ensures the platform effectively supports the bank s operational resilience agenda, risk management obligations, and regulatory compliance requirements.br> Oversees BAU change governance activities, including comprehensive risk assessments, impact evaluations, and adherence to mandated approval workflows.br> Supports regional change governance forums to drive consistent adoption of policies, standards, and best practices across all international locations./p>

Platform Ownership & Continuous Improvementbr> Serves as the functional owner and subject matter expert for the ServiceNow Change Management module, leading enhancements, backlog prioritization, and defect remediation to maintain platform integrity and usability.br> Drives roadmap development and capability uplift initiatives, including workflow optimization, automation enablement, reporting enhancements, and user experience improvements.br> Works closely with architects, business analysts, and development teams to ensure requirements are accurately defined, designed and delivered in line with enterprise quality expectations./p>

Testing, Validation & Quality Assurancebr> Leads and executes User Acceptance Testing for all module related enhancements, configuration updates, and defect fixes.br> Validates ServiceNow Releases/Stories to ensure they meet functional, operational, risk, and governance standards prior to production deployment.br> Conducts comprehensive Post Implementation Reviews to assess change outcomes, identify process or control gaps, and integrate lessons learned into ongoing improvement cycles./p>

Stakeholder Engagement & SPOC Responsibilitiesbr> Acts as the designated Single Point of Contact (SPOC) for all queries, support needs, and requirements related to the ServiceNow Change Management module.br> Provides expert advisory to stakeholders on change process compliance, platform capabilities, and adherence to FAB governance expectations.br> Fosters strong collaboration across technology domains, service management teams, and governance bodies to drive consistent adoption and effective use of Change Management processes./p>

Agile Delivery Participationbr> Represents the Change Management function within Agile delivery squads, participating in sprint planning, backlog refinement, sprint reviews, and retrospectives.br> Ensures change related risks, requirements, and control considerations are effectively incorporated throughout the development lifecycle to support stable, compliant, and predictable delivery./p>