Process Implementation Specialist ( Non IT) Aswaar Consulting

Overview:
The Process Implementation & Optimization Specialist ( Non IT) will play a critical role in enhancing internal operations by improving and standardizing workflows, refining organizational procedures, and leading change management efforts. This role supports strategic decision-making and service delivery across the academic appointment lifecycle—from hiring to separation—by increasing process efficiency, clarity, and accountability. The Specialist will promote a culture of continuous improvement and support teams in adopting streamlined, sustainable processes.

Job Description:

Process Review & Optimization

• Lead efforts to assess, redesign, and implement operational processes across departments.
• Collaborate with internal stakeholders to streamline procedures, approval flows, and documentation standards.
• Identify inefficiencies and recommend practical, scalable solutions to improve accuracy, speed, and compliance.
• Align hiring, onboarding, and academic lifecycle processes with institutional goals and policy requirements.
• Eliminate operational bottlenecks (e.g., visa/immigration coordination, approvals) to ensure smooth execution.

Process Implementation & Change Management

• Develop and execute implementation plans for newly designed or revised processes.
• Partner with functional teams to ensure clear communication, training, and support during transitions.
• Design change management strategies to facilitate stakeholder buy-in and minimize disruption.
• Balance standardization with the need for flexible support or unit-specific adjustments.

Continuous Improvement & Operational Support

• Promote a mindset of ongoing improvement and encourage staff engagement in identifying enhancements.
• Collect and analyze feedback to evaluate process performance and adjust strategies accordingly.
• Ensure sustainability of improvements through robust documentation, training materials, and operational handoffs.
• Support units in adopting process best practices while respecting organizational context and capacity.

Organizational Alignment & Collaboration

• Build strong partnerships with academic units, HR, leadership, and administrative teams.
• Clearly communicate project goals, timelines, and outcomes to stakeholders.
• Advocate for resources (training, staffing, tools) that support effective process implementation.
• Serve as a connector between departments to ensure consistency and alignment in procedures.