Product Officer - Secured Lending

Flatgigs

This role focuses on supporting the development, enhancement, and digital enablement of secured retail loan products, including Personal Loans, Mortgage Loans, and Auto Loans.

The position plays a critical role in product coordination, digital journey implementation, policy refinement, and portfolio performance tracking, working closely with multiple internal teams including technology, marketing, analytics, and sales.

Key Responsibilities

• Support the Loans Product team in developing and enhancing retail loan products
• Assist in defining product requirements, policies, and operational processes
• Coordinate system enhancements and product rollouts with internal teams
• Support digital lending journey enablement, including workflow design and testing

Policy & Process Optimization

• Continuously review and refine loan product policies and procedures
• Identify opportunities to streamline processes and improve customer experience
• Support initiatives to reduce turnaround time (TAT) and operational friction

Product Implementation & Coordination

• Work closely with technology and cross-functional teams to support product implementations
• Coordinate internal stakeholders to ensure implementation readiness
• Assist with UAT support, documentation, and issue tracking during system deployments

Portfolio Monitoring & Business Insights

• Analyze loan sourcing volumes and portfolio performance
• Identify trends and provide recommendations to strengthen product performance
• Assist in developing proposals to improve loan portfolio growth and market share

Campaigns & Customer Engagement

• Collaborate with Marketing, Analytics, and CRM teams to launch customer campaigns
• Support rollout of targeted offers and CRM-driven initiatives
• Contribute to initiatives aimed at driving retail loan sales and improving product adoption

BAU Product Management

• Support resolution of business-as-usual product issues
• Coordinate with relevant teams to ensure smooth product operations