Product Owner - Disruption Management

Etihad Airways

Employer Active

Posted 3 hrs ago

Experience

5 - 7 Years

Job Location

Abu Dhabi - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

The Product Owner Disruption Management is responsible for defining and delivering the digital vision for how the airline handles irregular operations (IROPS). The role will bridge the gap between complex operational constraints and a seamless, empathetic passenger experience. Your goal is to automate recovery processes, reduce manual intervention in contact centers, and provide real-time, self-service solutions for guests.

Key Responsibilities

  • Own the end-to-end roadmap for disruption tools, including automated re-accommodation, digital meal/hotel vouchering, and proactive communication triggers
  • Act as the primary link between Integrated Guest control, Guest Relations, Airport Operations, and Digital/IT teams
  • Design intuitive digital flows that allow guests to rebook flights or claim compensation in just a few clicks, reducing dependency on voice channels.
  • Define and track KPIs such as Automated Re-accommodation Rate , Contact Center Deflection , and Guest Satisfaction (NPS) during disruptions

Desired Candidate Profile

  • 5+ years in Product Management, ideally within Airline Operations
  • Deep understanding of PSS (Passenger Service Systems), DCS (Departure Control Systems), and IROPS workflows
  • Proven track record in Scrum/Kanban environments and proficiency with tools like Jira and Confluence
  • Familiarity with APIs, AI-driven chatbots, and how RPA can be used to bridge legacy system gaps
  • Exceptional calm-under-pressure mindset and the ability to influence stakeholders in a high-stakes environment

Company Industry

  • Airlines
  • Aviation

Department / Functional Area

  • Product Development
  • Product Management

Keywords

  • Product Owner - Disruption Management

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Etihad Airways

https://jobs.smartrecruiters.com/EtihadAirways5/744000130376191-product-owner-disruption-management

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