Senior Platform Owner

GSSTech Group

Employer Active

Posted 14 hrs ago

Experience

5 - 7 Years

Education

Bachelor of Science

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

We are looking for an experienced Senior Platform Owner / Product Owner to lead Assisted Banking and branch transformation initiatives within a large-scale digital banking environment./p>

The ideal candidate should have strong experience managing digital product roadmaps, Agile delivery squads, customer experience transformation, and branch service modernization initiatives. This role will act as a bridge between business stakeholders, branch operations, and technology teams to drive customer-centric digital transformation and operational efficiency./p>Key Responsibilities

  • Define and manage product vision, roadmap, and delivery strategy
  • Prioritize backlog items based on business value, customer impact, and feasibility
  • Collaborate with business, technology, and operations stakeholders
  • Balance customer needs, technical constraints, and strategic objectives
Digital Branch & Assisted Banking Transformation
  • Drive branch transformation and assisted banking initiatives
  • Support migration of branch services and transactions to digital channels
  • Contribute to paperless banking transformation initiatives
  • Improve customer journey, branch efficiency, and service experience
  • Support transformation of queue management and branch servicing platforms
User Experience & Customer-Centric Delivery
  • Conduct user research and identify customer pain points
  • Translate business and customer requirements into actionable product features
  • Advocate for user-centric design and usability principles
  • Ensure delivery of intuitive and customer-friendly digital experiences
Agile Product Delivery
  • Work within Agile/Scrum squads alongside Product, Technology, Design, and Operations teams
  • Participate in sprint planning, backlog grooming, retrospectives, and delivery reviews
  • Drive continuous improvement and iterative product enhancements
  • Adapt roadmap and priorities based on market trends and customer feedback

Desired Candidate Profile

Required Skills & Experience

  • Strong experience as:
    • Product Owner
    • Senior Platform Owner
    • Digital Product Owner
  • Previous experience working in:
    • Digital Banking
    • Retail Banking
    • Fintech
    • Assisted Banking Platforms
  • Strong understanding of:
    • Product Roadmaps
    • Agile Methodology
    • Customer Journey & UX
    • Digital Transformation
    • Branch Banking Operations
  • Experience working with cross-functional squads and technology teams
  • Strong stakeholder management and communication skills
  • Strong analytical, presentation, and problem-solving capabilities
  • Proficiency with Microsoft tools including Excel and PowerPoint

Preferred Experience

  • Experience in branch transformation and digital servicing platforms
  • Exposure to queue management or assisted banking applications
  • Experience with migration of banking services to digital channels
  • Product Owner / Scrum certifications are an advantage

Preferred Candidate Profile

  • Self-motivated and ownership-driven professional
  • Strong collaboration and interpersonal skills
  • Ability to work under pressure in fast-paced Agile environments
  • Innovative mindset with strong customer focus
  • Excellent verbal and written communication skills

Education

Bachelor s degree in Business, Technology, Information Systems, Engineering, or related field

Company Industry

Department / Functional Area

Keywords

  • Senior Platform Owner

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