Senior Platform Owner
GSSTech Group
Employer Active
Posted 14 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are looking for an experienced Senior Platform Owner / Product Owner to lead Assisted Banking and branch transformation initiatives within a large-scale digital banking environment./p>
The ideal candidate should have strong experience managing digital product roadmaps, Agile delivery squads, customer experience transformation, and branch service modernization initiatives. This role will act as a bridge between business stakeholders, branch operations, and technology teams to drive customer-centric digital transformation and operational efficiency./p>Key Responsibilities
- Define and manage product vision, roadmap, and delivery strategy
- Prioritize backlog items based on business value, customer impact, and feasibility
- Collaborate with business, technology, and operations stakeholders
- Balance customer needs, technical constraints, and strategic objectives
- Drive branch transformation and assisted banking initiatives
- Support migration of branch services and transactions to digital channels
- Contribute to paperless banking transformation initiatives
- Improve customer journey, branch efficiency, and service experience
- Support transformation of queue management and branch servicing platforms
- Conduct user research and identify customer pain points
- Translate business and customer requirements into actionable product features
- Advocate for user-centric design and usability principles
- Ensure delivery of intuitive and customer-friendly digital experiences
- Work within Agile/Scrum squads alongside Product, Technology, Design, and Operations teams
- Participate in sprint planning, backlog grooming, retrospectives, and delivery reviews
- Drive continuous improvement and iterative product enhancements
- Adapt roadmap and priorities based on market trends and customer feedback
Desired Candidate Profile
Required Skills & Experience
- Strong experience as:
- Product Owner
- Senior Platform Owner
- Digital Product Owner
- Previous experience working in:
- Digital Banking
- Retail Banking
- Fintech
- Assisted Banking Platforms
- Strong understanding of:
- Product Roadmaps
- Agile Methodology
- Customer Journey & UX
- Digital Transformation
- Branch Banking Operations
- Experience working with cross-functional squads and technology teams
- Strong stakeholder management and communication skills
- Strong analytical, presentation, and problem-solving capabilities
- Proficiency with Microsoft tools including Excel and PowerPoint
Preferred Experience
- Experience in branch transformation and digital servicing platforms
- Exposure to queue management or assisted banking applications
- Experience with migration of banking services to digital channels
- Product Owner / Scrum certifications are an advantage
Preferred Candidate Profile
- Self-motivated and ownership-driven professional
- Strong collaboration and interpersonal skills
- Ability to work under pressure in fast-paced Agile environments
- Innovative mindset with strong customer focus
- Excellent verbal and written communication skills
Education
Bachelor s degree in Business, Technology, Information Systems, Engineering, or related field
Company Industry
Department / Functional Area
Keywords
- Senior Platform Owner
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