Product Owner - SME Banking Products

TAWANTECH

Key Responsibilities

• Define and own the product vision, strategy, and roadmap for SME banking products (e.g., SME loans, credit lines, working capital solutions, deposit products, digital SME platforms).
• Conduct market research, competitive analysis, customer interviews, and data analysis to identify SME customer needs and market opportunities.
• Align product strategy with overall bank objectives, compliance, and risk frameworks.

• Create, prioritize, and maintain the product backlog based on business value, customer impact, and strategic priorities.
• Write clear and concise user stories, acceptance criteria, and product requirements.
• Work closely with Agile delivery teams to ensure timely delivery of high-quality features.

• Serve as the primary point of contact between business stakeholders and development teams.
• Present product updates, insights, and performance to senior management.

• Use customer analytics, feedback loops, and industry insights to enhance product offerings.
• Champion SME customer experience and usability across all touchpoints.
• Drive customer testing, pilot programs, and go-to-market efforts.

• Support product launches including training, documentation, communications, regulatory filings (if needed), pricing, and sales enablement.
• Monitor product performance using key metrics (e.g., adoption, revenue, retention, risk indicators).
• Drive continuous improvement based on product KPIs and customer feedback.