Production Supervisor IT

Everience Tunisia

Employer Active

Posted 14 hrs ago

Experience

3 - 5 Years

Job Location

Tunisia - Tunisia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Reporting directly to the Delivery Manager, you will be responsible for the operational management of a team of HelpDesk technicians, ensuring compliance with procedures and commitments.

Missions:

  • You manage daily production (priority management, planning, team task organization)
  • You will be responsible for implementing procedures and managing knowledge.
  • You will be responsible for the integration, support, and training of your team members.
  • You are responsible for ensuring the optimal functioning of production while respecting objectives, particularly in terms of customer service quality (reporting, statistical monitoring).
  • You are expected to contribute ideas to optimize the quality of service (participation in the technical committee).
  • You participate in providing support to users.

Desired Candidate Profile

You have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical and synthesis skills will be key criteria for success in this position.

Mastery of the fundamental trades of service desk and/or proximity.

Technical knowledge of the environment used (business applications, diagnostic tools, office environment)

Bachelor's degree plus a relevant qualification in computer science and/or a minimum of 3 years' experience in an equivalent position

Supervision of a team 24/7

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Production Supervisor IT

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Everience Tunisia

Everience is an international consulting and digital services group with over 4,000 employees and €280 million in revenue. Operating in Europe, Africa, Asia, and the Americas, the group emphasizes expertise and personalized support for CIOs and business units. Our core business focuses on user support, application support, IT asset management, and Governance, Risk, and Compliance (GRC) activities. We offer our employees a demanding and stimulating environment where they can develop their technical skills, advance within IT roles, and build a solid career path.

Everience TUNISIA specializes in managed user support. Our teams provide reliable, structured, and customer-focused service, offering daily support to company employees. The group also invests in emerging technologies, including artificial intelligence, to enhance tools, processes, and the employee experience. Through the Symbiotic Academy, Everience offers a training and skills development space to prepare for the jobs of tomorrow while reinforcing today's fundamentals. As an inclusive and committed company, Everience values ​​diverse profiles and supports professional growth. Joining Everience means embarking on a career path in IT, with: concrete career development opportunities, certified training, a responsible and supportive environment, and the chance to progressively explore new AI-related applications.

Read More

https://jobs.smartrecruiters.com/EVERIENCE/744000129745678-production-supervisor-it

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