Production Support

Client of Xperts4

Employer Active

Posted 9 hrs ago

Experience

1 - 3 Years

Job Location

Saudi Arabia - Saudi Arabia

Education

Bachelor of Science

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Familiar with Jira Service Management (JSM).

  • Knowledge of ITSM Systems IT Service Management Systems.
  • ITIL Certification or similar ITIL practices (Incident, Service Request, Change, Problem.
  • Knowledge in SLA (Service Level Agreement).
  • Report generation using Jira Dashboards or Others.
  • Coordinates activities and tasks among project team members.
  • Manages issues/problems, and activity progress to ensure no SLA Escalation.
  • Serves as liaison between technical and non-technical teams to ensure all project targets and requirements are met.
  • Bachelor s degree in IT or Technical Related.
  • Computer & Digital Literacy (functional knowledge of using a computer and its hardware/software.br> digital platforms to find information.

    • Desired Candidate Profile

    Requirements:

    • Familiar with Jira Service Management (JSM).
    • Knowledge of ITSM Systems IT Service Management Systems.
    • ITIL Certification or similar ITIL practices (Incident, Service Request, Change, Problem.
    • Knowledge in SLA (Service Level Agreement).
    • Report generation using Jira Dashboards or Others.
    • Coordinates activities and tasks among project team members.
    • Manages issues/problems, and activity progress to ensure no SLA Escalation.
    • Serves as liaison between technical and non-technical teams to ensure all project targets and requirements are met.
    • Bachelor s degree in IT or Technical Related.
    • Computer & Digital Literacy (functional knowledge of using a computer and its hardware/software.br> digital platforms to find information.

    Company Industry

    • Banking
    • Financial Services
    • Broking

    Department / Functional Area

    • IT Software

    Keywords

    • Production Support

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    Client of Xperts4

    Our esteemed client is expanding its financial operations to support their investment banking clients, starting in Saudi Arabia and Lebanon with potential extensions across other Gulf countries. They are looking to recruit a skilled Data Scientist to join their team and contribute to this exciting growth.

    https://xperts4.com/job/ksa-full-time-production-support-2/

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