Key job responsibilities
Partner Onboarding & Merchant Launch
- Lead end-to-end partner onboarding programs, including new merchant acquisition, integration, and launch
- Manage merchant expansion initiatives to scale from current operations to 5+ merchants per country
- Coordinate with cross-functional teams to ensure successful merchant launches and ongoing relationship management
- Own the merchant onboarding lifecycle, ensuring timely delivery of all capabilities and requirements
Contracts & Legal Matters
- Partner with Legal teams to negotiate and execute partnership agreements, including Master Service Agreements (MSAs), addendums, and heads of terms
- Manage contract lifecycle from drafting through signature, ensuring compliance with company policies and financial requirements
- Coordinate contract reviews, approvals, and amendments with internal stakeholders and external partners
- Ensure all legal documentation is properly stored and tracked in Contract Central
PMO & Technical Program Management
- Build and manage PMO project schedules, plans, and metrics to support program delivery
New Initiatives & Programs
- Scope and deliver complex, business-critical programs end-to-end, driving overall program strategy and roadmap
- Define business and systems requirements working with internal and external stakeholders
- Lead strategic initiatives such as new market launches, service expansions, and operational improvements
- Develop and execute project plans from design to release, securing resources and managing implementation
Basic Qualifications
- 5+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- Experience implementing repeatable processes and driving automation or standardization
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience defining and executing program requirements
- Experience in complex problem solving, and working in a tight schedule environment
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