Project Manager - Change Management (Operations)

Norconsult Telematics

Position Objectives:

• Lead change management activities to support operational excellence in a nationwide private LTE network.
• Drive optimization initiatives to improve service performance and customer experience.
• Oversee implementation of network integrations, feature rollouts, and configuration changes.
• Ensure effective coordination between design, operations, and implementation functions.
• Establish and enforce change management processes tailored to project requirements.
• Monitor, report, and improve compliance with SLAs and performance KPIs.
• Facilitate knowledge transfer and process improvements to enhance organizational agility.

Job Description & Responsibilities:

• Manage change management for operational activities, including network integration, optimization, feature implementation, and mobility of network resources.
• Collaborate with departments to define, implement, and maintain effective CM processes.
• Coordinate with design and operations teams for new feature rollouts and external system integrations.
• Track, authorize, and oversee configuration changes across mobile, core, transport, applications, OSS, and special services.
• Act as the key interface between design, implementation, and operations functions.
• Manage notifications and communication with internal stakeholders during changes.
• Report on the performance and impact of implemented changes to ensure service quality.
• Work with service performance teams to align change activities with optimization goals.
• Partner with efficiency and digitization teams to streamline and automate CM processes.
• Ensure compliance with SLA requirements and escalate issues when needed.
• Organize and participate in CM-related workshops and meetings.
• Prepare reports, documentation, and initiate follow-up actions as required.
• Facilitate knowledge transfer by training and coaching project staff on CM processes.

Qualifications & Experience:

• Bachelor s degree in Computer Science, Telecommunications, or Engineering.
• 8+ years of professional experience in network operations (Operator or Vendor).
• At least 3 years of proven experience in change management roles.
• Strong technical knowledge of change management for large 4G/5G networks.
• Excellent leadership, management, and interpersonal skills in multi-cultural environments.
• Fluent in English with strong written and verbal communication skills.
• Proficient in MS Office tools (Word, Excel, PowerPoint, Visio).