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Experience
10 - 12 Years
Job Location
Education
Masters in Computer Application(Computers)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Lead the successful delivery of ITSM projects, from initiation to closure, ensuring alignment with business objectives and IT strategies.
- Define project scope, goals, and deliverables in collaboration with stakeholders, ensuring clear understanding and buy-in.
- Develop and manage detailed project plans, including timelines, resource allocation, budgets, and risk mitigation strategies.
- Facilitate cross-functional team collaboration, fostering effective communication and problem-solving to overcome project hurdles.
- Oversee the implementation and adoption of ITSM processes and tools, such as Incident, Problem, Change, and Service Request Management.
Desired Candidate Profile
Experience in Implementation of ITSM, ITIL frameworks
Experience in Implementation of tool - Jira or ServiceNow or equivalent ITMS tools
Deep understanding of the Incident Lifecycle Management, Problem Management
Project planning
Risk and Issue Management
Stakeholder management and Governance
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Project Manager ITSM
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Virtusa Middle East FZ-LLC
Virtusa Middle East FZ-LLC
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