Property Management Officer (UAE National) Provis Realestate Management - Sole Proprietorship

Roles , Responsibilities, Duties

Revenue & Costs

• Follow up and update weekly on AR for all (Owners books, Provis Revenue).
• Ensure waiver requests are verified with supporting documents prior to submitting.
• Verify and follow up on outstanding rents pending from Government/Corporate Payers.
• Monitor and clear on daily basis the unidentified payments in bank accounts (Provis/Corporate).
• Collect bad debt and outstanding rent.
• Follow up on unidentified payments in bank accounts (PROVIS /corporate).

Customer

• Ensure attending all calls within maximum 15 minutes if weren’t answered during another call with another customer/meeting another customer.
• To attend to customers’ requests and enquiries on time.
• Tackle complaints related to maintenance before they are escalated.
• Implement the assigned corrective actions as a follow up from the customer satisfaction surveys.
• Escalate the complains to the line manager if beyond his authorities.
• Continuously feedback to the supervisors on customers’ needs to be escalated in case of policies & procedures changes required.
• Maintain positive relationships with all clients.

Internal Business Processes

• Provide and maintain proper owner approval / confirmation before requesting RO validation.
• Tackle expired leases & bounced cheques and escalate to supervisor to take necessary action as per company policy.
• Maintain and update a renewal notices tracking report to the property supervisor for review.
• Maintain and update reports on outstanding rent balances / Pending SD and Rent Refunds / Status of Vacant Units / Days on Market / Outstanding Provis fees / Unposted Receipt Register.
• Verify Rent and SD refunds prior to submitting to Property Supervisor for approval and as per set KPIs.
• Prepare draft legal memos for defaulting customers as per set KPIs.
• Ensure the files are submitted to the property supervisor with all documents such as lease contract/Tawtheeq/cheques copies/receipts/tenant and owner documents
• Property Officer will develop a complete and thorough understanding of the assigned units’ layout/unit mix/amenities/services, etc. The Property Officer should be able answer general and specific questions related to the assigned property and/or portfolio.
• Ensure posting all rental and other charges in the system, generating any resident invoices, and pursuing collections as necessary.
• Maintain key control on the property. Any missing keys must be immediately reported to the Property Supervisor.
• Preparing renewal notices after verifying and reviewing the owner’s approval for the Property Supervisor signature.
• Property Officer to contact owners for their rent cheques and collection of all necessary charges (i.e. SC, PM, Maintenance)
• Property Officer to prepare NOC documents and checklist prior to submitting to the supervisor.
• Verify IBAN details of owners before they are submitted to supervisor for final review.
• Submit all payments made during the same day to the cashier with the control sheet.
• Upload all documents on Document Management System (DMS) or the assigned shared folder for all renewals and new leases (complete documents not only the lease and tawtheeq). maintain physical files in cabinets.