Public Relations Officer

Dubai World Trade Centre

Core Duties & Responsibilities

Government Liaison

• Act as the main point of contact between the free zone and various government entities, including but not limited to immigration, and other local authorities
• Maintain strong relationships with government officials to ensure smooth and efficient processing of applications and resolutions to any issues
• Visit government offices (immigration, and other entities) regularly to process official applications and related paperwork
• Ensure that the free zone complies with all local and federal laws and regulations

Immigration & Visa Services

• Process government relations/visa tasks, and other immigration-related documentation
• Handle all official communications and correspondence with immigration offices, including follow-ups on pending applications
• Resolve any issues or delays related to visa issuance, renewals, or labor permits, and ensure timely completion of tasks

Documentation and Paperwork

• Prepare and submit all necessary documentation for applications to government departments
• Maintain accurate records of all processes, including government communications and permits, for internal reporting and audit purposes
• Track the status of pending applications and follow up regularly with government authorities to ensure timely processing

Around-the-Clock Availability

• Be available to handle urgent government-related issues, ensuring that any time-sensitive applications or issues are addressed promptly
• Respond to calls, emails, or requests from both internal teams and external parties regarding urgent government-related matters
• Provide on-call support after working hours or on weekends and public holidays when needed, particularly for any critical issues or deadlines with government departments

Internal Office Duties

• When not required for tasks outside the office, process internal applications and documentation in a timely and efficient manner
• Assist with office-related administrative tasks
• Participate in activities that contribute to the achievement of the Free Zone Department's objectives, such as process improvements and reporting initiatives

Compliance Monitoring

• Ensure all documentation, including visas, and work permits are updated and compliant with the UAE's legal requirements
• Stay updated on any changes in regulations or government policies affecting the Free Zone or UAE as a whole

General Support

• Assist in resolving all issues related to immigration, or government requirements
• Provide regular status updates to management regarding the progress of government-related tasks and applications
• Support all the free zone department on any tasks related to external authorities

Operating Environment

• The PRO operates in a hybrid working environment, which includes both office-based administrative tasks and frequent fieldwork at government departments, primarily immigration, and other authorities
• The physical location is within the Dubai World Trade Centre (DWTC)
• The PRO must remain available and reachable outside standard working hours, including evenings, weekends, or public holidays, in case of urgent or escalated matters requiring immediate action

Formal Education

Minimum High School Degree or equivalent. Bachelor s Degree would be an advantage

Work Experience

Minimum of 2-3 years of experience as a PRO or in a similar role, ideally within the UAE Free Zones or handling government procedures in the UAE.

Skills & Knowledge

• Arabic language is a must, English proficiency is required
• Strong communication and interpersonal skills, with the ability to liaise effectively with government departments and internal stakeholders
• High attention to detail, with the ability to manage multiple tasks simultaneously
• Strong problem-solving skills to resolve issues quickly and efficiently
• Highly organized and dependable
• Able to work under pressure and meet tight deadlines
• Proficient in MS Office and other administrative tools
• Government related system (e-Form, EDNRD, DM-OHC, RTA, etc.)
• Microsoft Office suite training
• Oracle HRMS system training
• Communication skills training