Quality Analyst - Customer Care Innovation IT Solution FZE LLC

Multiple VacanciesEmployer Active

Posted 6 hrs ago

Experience

3 - 8 Years

Monthly Salary

AED 4,000 - 8,000 ($1,081 - $2,161)

Job Location

Dubai, Sharjah - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Indian

Gender

Male

Benefits

Annual Air Ticket, Perks & Benefits As Per Labour Law

Vacancy

6 Vacancies

Job Description

Roles & Responsibilities

Review recorded calls and assess agent performance

Monitor agent performance, evaluate call quality, and ensure service standards.

Ensure compliance with quality standards

Identify communication and process gaps

Analyze data and prepare quality reports

Provide feedback to improve performance and customer experience

Conduct 1-on-1 coaching sessions with agents to identify gaps and improve productivity

Maintain documentation and collaborate with operations teams

Desired Candidate Profile

Experience in call center/BPO quality analysis preferred

Strong analytical, listening, and observation skills

Detail-oriented and quick learner

Good communication and reporting skills

Ability to analyze data and generate insights

Hands-on experience with CRM systems and UCP technologies

Immediate joiners preferred

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Call Centre Auditor
  • Customer Service
  • Call Monitoring
  • Contact Center Quality Analyst
  • Quality Assurance Analyst
  • Team Leading
  • Project Manager
  • Quality Assurance
  • BPO
  • Voice Process
  • International Call Center
  • International BPO
  • CALL AUDIT

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Innovation IT Solution FZE LLC

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