Quality Analyst

TaskUs

Employer Active

Posted 10 hrs ago

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

The Quality Analyst is responsible for completing audits or evaluations, which may include but not
be limited to, Quality Audits, scrubbing performed CSAT/NPS, Resolution rate, AHT, Cycle Time,
Policy Adherence, Ticket Closures, etc. Quality Analyst will ensure that they perform the evaluations
as per the targets defined for them on a monthly or weekly basis.


Roles and Responsibilities:
Audit calls/interactions/transactions for aligned Teammates
Coach Teammates for performance improvement (campaign specific)
Report performance for aligned span on a daily/weekly/monthly basis
Provide inputs, basis audits, for briefings and training need identification
Partner with TLs in leading Team Meetings for metric improvement
Participate in strategic projects for the campaign/LoB
Identify and escalate any potential quality issues per defined process
Isolate and report defects; verify defect fixes
Suggest process/system improvements based on common customer concerns
Accomplish other responsibilities assigned by management
Drive quality initiatives, contests and campaigns for the assigned span
Be updated on knowledge and serve as SME for the campaign/LoB

Technical skills & Qualifications:
Graduation (Preferred)
Minimum of 1-year experience as Quality Analyst (preferred)
Basic excel/google sheets skills
Problem-solving skills
Preferably familiar with application of basic quality tools such as cause and effect, histogram,
correlation etc.
Fluency in English


Soft skills:
Strong customer centricity
Ability to provide constructive feedback in an assertive manner
Good written and verbal communication skills
Logical thinking
Ability to manage conflicts
Attention to detail
Ability to work with minimal supervision and demonstrate initiative and good judgment
Versatility and ability to work on multiple projects
Ability to establish and maintain effective working relations with a wide variety of individuals
Ability to work with a diverse team
Continuous improvement mindset


Personality traits required:
Clear thought process
Ability to clearly articulate
Highly conscientious and diligent
Assertiveness

Desired Candidate Profile

Graduation (Preferred)
Minimum of 1-year experience as Quality Analyst (preferred)
Basic excel/google sheets skills
Problem-solving skills
Preferably familiar with application of basic quality tools such as cause and effect, histogram,
correlation etc.
Fluency in English


Soft skills:
Strong customer centricity
Ability to provide constructive feedback in an assertive manner
Good written and verbal communication skills
Logical thinking
Ability to manage conflicts
Attention to detail
Ability to work with minimal supervision and demonstrate initiative and good judgment
Versatility and ability to work on multiple projects
Ability to establish and maintain effective working relations with a wide variety of individuals
Ability to work with a diverse team
Continuous improvement mindset


Personality traits required:
Clear thought process
Ability to clearly articulate
Highly conscientious and diligent
Assertiveness

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Quality
  • Testing
  • QA
  • QC
  • Inspector

Keywords

  • Quality Analyst

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.span> Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States./span>

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment s notice, and mastering consistency in an ever-changing world.

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUsbr>understand that achieving growth for our partners requires a culture of constant motion; exploringbr>new technologies, being ready to handle any challenge in a moment s notice, mastering consistencybr>in an ever-changing world that s what it takes to get there. If that's something you want to be abr>part of, apply today for the Quality Analyst role to support Us in Egypt!

Read More

https://taskus.wd1.myworkdayjobs.com/Careers/job/Cairo-Egypt/Quality-Analyst_R_2503_4477