Quality Assurance Specialist Telesales
LAZARO SCENT
Multiple VacanciesEmployer Active
Posted on 17 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
2 Vacancies
Job Description
Roles & Responsibilities
- Monitor and evaluate telesales calls to ensure adherence to company quality standards and compliance requirements.
- Develop and implement quality assurance processes and checklists for telesales operations.
- Provide constructive feedback and coaching to telesales agents to improve performance and customer satisfaction.
- Analyze call data and prepare detailed reports on quality metrics, trends, and areas for improvement.
- Collaborate with sales and training teams to identify training needs and support continuous improvement initiatives.
- Conduct regular audits of telesales scripts and processes to ensure consistency and effectiveness.
- Investigate and resolve customer complaints related to telesales interactions.
- Maintain up-to-date knowledge of company products, services, and industry best practices.
- Support the onboarding and training of new telesales staff in quality assurance protocols.
- Participate in team meetings and contribute to the development of quality improvement strategies.
- 2-5 years of experience in quality assurance within a telesales or call center environment.
- Strong understanding of telesales processes, customer service standards, and compliance regulations.
- Excellent analytical and problem-solving skills with keen attention to detail.
- Proficiency in using call monitoring and quality assurance tools.
- Commitment to maintaining confidentiality and integrity in handling sensitive information.
Desired Candidate Profile
- 2-5 years of experience in quality assurance within a telesales or call center environment.
- Strong understanding of telesales processes, customer service standards, and compliance regulations.
- Excellent analytical and problem-solving skills with keen attention to detail.
- Proficiency in using call monitoring and quality assurance tools.
- Commitment to maintaining confidentiality and integrity in handling sensitive information.
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Quality
- Testing
- QA
- QC
- Inspector
Keywords
- Quality Assurance Specialist Telesales
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