Quality Control Officer

Beirut Digital District- Zeal

Key Responsibilities

• Oversee and audit the performance of cleaning, maintenance, security, and valet teams.
• Conduct regular inspections to ensure compliance with health, safety, and quality standards.
• Follow up on incidents or deficiencies, ensuring corrective measures are implemented.
• Monitor vendor performance and adherence to agreed procedures.

Community Services

• Ensure seamless experience for community members during all activities.
• Monitor tenant satisfaction with community offerings, ensuring services meet their expectations.

Shared Services (Across Zeal Departments)

• IT Services: Ensure uninterrupted internet connectivity, provide support to BDD community, and oversee IT-related service quality.
• Engineering Department: Follow up on tenant requests, office-related technical issues, and tests related to interior/architect requirements for private offices and shared spaces, ensuring timely resolution.
• Coordinate with other shared departments to ensure consistency and reliability of support services by following up on payment collections with Accounting, and on quotations and deliverables with Procurement.

Quality Control & Compliance

• Develop, document, and update standard operating procedures for all service areas.
• Ensure teams and service providers follow approved procedures and standards.
• Conduct routine audits, inspections, and evaluations across all categories of services.
• Report incidents and service issues while ensuring follow-up until closure.

Tenant Satisfaction & Continuous Improvement

• Act as a quality assurance focal point to ensure tenant needs are addressed promptly.
• Gather and analyze feedback to measure satisfaction and identify improvement opportunities.
• Provide creative and alternative solutions to enhance the overall tenant experience.
• Drive a culture of accountability, continuous improvement, and excellence in service delivery.