Quality Controller

Dimensions Of Information Ltd

Posted 30+ days ago

Experience

3 - 5 Years

Job Location

Riyadh - Saudi Arabia

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Description :
  • Participates in design of call monitoring formats and quality standards.
  • Performs call monitoring and provides trend data to site management team. .
  • Uses quality monitoring data management system to compile and track performance at team and individual level.
  • Performs monitors of customer care email responses.
  • Participates in customer and client listening programs to identify customer needs and expectations.
  • Provides actionable data to various internal support groups as needed.
  • Coordinates and facilitates call calibration sessions for call center staff.
  • Provides feedback to call center team leaders and managers.
  • Prepares and analyzes internal and external quality reports for management staff review
  • Perform other duties as assigned.

skills :
  • Excellent verbal, written and interpersonal communication skills.
  • Outstanding customer service skills and dedication to providing exceptional customer care.
  • Must be self-motivator and self-starter.
  • Focus on quality and customer service.
  • Exceptional listening and analytical skills.
  • Solid time management skills.
  • Must be proficient with Microsoft Office (intermediate Word, basic Excel).

Company Industry

  • IT - Software Services

Department / Functional Area

  • Quality
  • Testing
  • QA
  • QC
  • Inspector

Keywords

  • Quality Controller

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Dimensions Of Information Ltd

https://www.dimofinf.sa/Jobs

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