Quality Specialist

Emirates Flight Catering

Key Result Areas:

• Coordinate and guide Department Heads in preparing and improving their departmental work procedures in all areas of EKFC that are ISO Certified
• Organize and conduct internal quality audits to ensure the implementation of documented procedures, manuals, and ISO standards.
• Raise non-conformance reports and follow up on any corrective action.
• Conduct Supplier audits in conjunction with Central Purchasing and H&S and provide audit reports classifying the supplier as approved, pre-qualified or rejected.
• Carry out QMS Performance Measurement and produce statistical analysis.
• Follow up on audit action plans of all the departments resulting from internal audits and Surveillance audits.
• Assist the Senior Quality Manager in developing the submission for the Dubai Quality Awards and following up on post-assessment recommendations.
• Arrange to conduct & analyze customers* surveys and any other surveys relevant to the Quality Management system.
• Arrange to provide and conduct training on Quality related topics for EKFC staff.
• Supervise staff and ensure that they carry out their jobs to the required standards, review the duty roster, monitor staff performance on a regular basis and provide guidance whenever required.
• Supervise the SQO /quality officer in planning the monthly roster and schedule of monthly checks for Quality Controllers.
• Apply the Quality Policy and Quality System established by ISO 9001: 2000 international standards and execute his/her responsibilities according to the department work procedures while reflecting EKFC Quality Policy.

Skills:

• Should possess excellent interpersonal skills and must be capable to coordinate with different levels of management and personnel.