Receivable Executive AW Rostamani Holdings Co LLC

Ensure effective payment collection from individual customers and achieve 100% payment recovery.

Responsible for monitoring the automated collection system for new rentals, extensions, customer journeys, invoices generation, statement of accounts and Non-Rental Charges.

Manage outstanding balances of on-hire customers and minimize them proactively to avoid immobilization and forced collection.

Preparing the invoices and closing the pending final invoice. 

Review daily new customer details in the system and escalate to the CX team if any documents are missing.

Follow up daily with customers via phone calls, emails, and visits, while updating remarks in the aging report accordingly.

Managing the system's agreement extension & back-end admin panel for monthly short-term customers.

Manage refund Masterfile and process customer refunds promptly and accurately.

Responsible for reconciling the customer's accounts, including receipt creation & allocation through automated & manual processes.

Responsible for achieving the NPS score and target for customer retention. 

Handling customer queries & complaints positively and concluding with a permanent solution.

Coordinate with GL Accountant or Accounts Manager to pass any JV's affecting other accounts and customer accounts.