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Gender
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Duties Include:
- Consistently offer professional, friendly and engaging service
- Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed
- Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Assist guests regarding hotel facilities in an informative and helpful way
- Respond to each Guest who approaches the Reception Desk
- Drive rate through up-selling room brands
- Follow departmental and hotel policies, procedures, service and safety standards
- Other duties as assigned
Desired Candidate Profile
We are looking for someone who is curious, sociable, and flexible. Someone who stays calm and keeps an overview, while also having a strong eye for detail. In addition to your enthusiasm and focus on excellent service, you meet the following requirements:
- able to communicate with the guests in English and at least one additional language
- You enjoy positively surprising guests and making them feel welcome;
- MBO level of working and thinking;
- At least one year of experience in a similar role;
- You are flexible and comfortable working an irregular schedule;
- You are a true team player but can also work independently;
- You have a strong sense of responsibility;
- You are able to communicate with our guests in both Dutch and English;
- Experience with OPERA would be a big plus.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Reception Agent
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ACCOR
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist because hospitality is, first and foremost, a work of heart. At Sofitel Shahd Al Madinah our Guests experience profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart,