Job Description

Roles & Responsibilities

Receive, register, check in and out guests according to Hotel Brand and legal requirements and enter guest details into the PMS
Be familiar with all guest rooms to ensure rooms sales are maximised in accordance with selling strategies

Be aware of functions, facilities, promotions and events taking place in the hotel
Process all cashiering transactions in accordance with Front Office Accounting Standards.

Responsible for float and ensure all accounting procedures are adhered to.
Receive, process and confirm all reservations whether inbound or outbound
Be fully conversant with hotel rooms, availability and rates and be able to sell accordingly
Follow all Credit Policy and procedures
Maintain all documentation as required
Liaise and follow up any actions required for guests
Control and monitor the allocation of rooms
Courteously handle all incoming and outgoing telephone calls for guests and staff
Be fully conversant with all hotel emergency procedures
Ensure correct billing of all telephone charges to guests and monitor all administration extensions

Maintain guests voice mail system and manual message system
Maintain all additional equipment required for all voice communication
Receive guest enquiries and appropriately handle and log
Liaise with relevant departments on all elements including but not limited to out of order, and guest needs maintenance, refurbishment.

Maintain privacy of guests with reference to room numbers, names, nationality, etc.

Report anything considered as health or safety hazard & be aware of the IHG Health & Safety Policy

Reception InterContinental

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