Reception Manager - Al-Futtaim Automotive Al Futtaim Private Company (LLC)

Posted 30+ days ago

Experience

3 - 7 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelor of Technology/Engineering(Mechanical)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Overview of the Role:
We are looking for a skilled and dynamic Reception Manager to join our Toyota Service Center team in Dubai. As a Reception Manager, you will be responsible for overseeing and leading a team of Service Advisors. You’ll play a key role in ensuring the highest standards of customer service, acting as a role model and promoting a culture of excellence, enthusiasm, and professionalism in our service reception

What You Will Do:

  • Guide the reception team in cultivating an exemplary 'Customer Centric' environment prioritizing exceptional customer satisfaction.
  • Promote fundamental Customer Service Values.
  • Ensure accurate transmission of customer and vehicle information.
  • Guarantee that vehicles are 'Fixed Right the First Time' and delivered punctually as promised.
  • Encourage maintenance of a clean, safe, and well-organized reception area.
  • Uphold high standards of cleanliness and safety to create a welcoming atmosphere for customers.
  • Comply with all departmental procedures and uphold company policies without exception.
  • Monitor and report on the financial performance of employees responsible for selling labor hours and additional services

Desired Candidate Profile

Required Skills to Be Successful:

  • Minimum of 2 years' experience as a Reception Supervisor/Manager in the automotive industry.
  • Proven experience in managing day-to-day operations and overseeing a team.
  • Strong leadership, organizational, and communication skills.
  • Proficient in MS Office; knowledge of SAP is an added advantag

About the Team:
You will be working closely with the Aftersales Manager and liaising with the workshop team in a fast-paced environment. You’ll be the go-to person for addressing queries from other departments and customers, ensuring smooth and efficient operations within the service center

What Equips You for the Role:

  • Degree in Mechanical Engineering or any technical automotive-related field.
  • 2-3 years of recent experience as a Reception Supervisor/Manager in the automotive industry.
  • Strong problem-solving, leadership, and change management abilities.
  • Excellent interpersonal and communication skills, with the ability to lead a team and deliver results.
  • Arabic-speaking is a valuable asset.
  • Minimum 2 years of experience as a Reception Supervisor/Manager in the automotive industry.
  • Experienced in managing daily operations and leading a team.
  • MS Office proficiency and SAP knowledge is a plus.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

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Al Futtaim Private Company (LLC)

Al Futtaim Private Company (LLC)

Jessica Misal - NA

Festival Tower, Crescent Drive, Dubai Festival City, Dubai Al Hasan Al Basri St, Dammam, Dubai, United Arab Emirates (UAE)

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