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Experience
1 - 3 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Train, guide, and coach your fellow colleagues to deliver exceptional service.
- Ensure that guest feedback and any escalations are managed effectively.
- Ensure that payments are dealt with according to the company s cash handling procedures and that shifts are effectively closed, and successfully handed over to the next shift.
- Manage and update all reservations and requests through Opera.
- Set up, train the team and implement the front office procedures and practices.
- Build a good rapport with guests and resolve any issues quickly to maintain high quality customer service.
- Keep abreast of all promotions, room prices, activities and events in the surrounding area to give accurate information to guests.
- Identify corporate leads and driving online name mentions.
Desired Candidate Profile
A passion for great customer service
- Advanced English language.
- Arabic language is a plus
- Flexible, agile and able to work under pressure.
- Proactive and excellent organizational skills.
- Ability to work and lead a teamCustomer-oriented approach
- Attention to detail
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- HR
- Human Relations
- Industrial Relations
Keywords
- Reception Team Leader
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Premier Inn Hotels LLC
We offer a competitive salary package, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this. We want Premier Inn to be a place where people s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a promote from within culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.
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