Receptionist & Customer Service Coordinator

Travel Bureau

Key Responsibilities:

Receptionist Duties:

• Greet and welcome visitors in a professional and courteous manner.
• Answer, screen, and direct incoming phone calls promptly.
• Manage the reception area, ensuring it is tidy and presentable.
• Handle incoming and outgoing mail and deliveries.
• Schedule and coordinate appointments and meetings.
• Maintain visitor logs and issue visitor badges when required.

Customer Service Duties:

• Respond to customer inquiries via phone, email, and in-person.
• Provide accurate information about products, services, and policies.
• Handle customer complaints and resolve issues efficiently.
• Maintain customer records and update databases.
• Support the sales team with order processing and follow-up.

Office Supplies Management:

• Monitor inventory levels of office supplies and reorder as necessary.
• Liaise with vendors and suppliers to obtain quotes and place orders.
• Maintain accurate records of supply expenses and delivery schedules.
• Organize storage and distribution of supplies to different departments.
• Identify opportunities to reduce costs and improve supply management efficiency.