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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
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Greet and welcome members and guests with a friendly and professional manner.
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Respond to inquiries about gym services, membership options, class schedules, and policies.
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Address member concerns and resolve issues promptly, escalating to management if necessary.
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Ensure members are checked in efficiently and maintain a positive atmosphere.
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Answer phone calls, emails, and messages, providing necessary information or redirecting to the appropriate department.
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Handle membership sign-ups, cancellations, and renewals, updating the system as needed.
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Maintain accurate records of member information, transactions, and class attendance.
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Process payments for memberships, classes, merchandise, or other services offered.
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Monitor the cleanliness and safety of the front desk area and surrounding spaces.
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Ensure the gym environment is welcoming and organized.
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Assist in scheduling appointments, personal training sessions, or classes as needed.
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Promote gym services, products, and upcoming events to members and prospects.
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Help upsell memberships, personal training sessions, or special offers.
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Track and report on membership sales, inquiries, and conversions.
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Work closely with other gym staff, including trainers, management, and janitorial teams, to ensure smooth operation.
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Assist with administrative projects or events organized by the gym.
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Contribute to creating a positive, friendly, and professional work environment.
Desired Candidate Profile
As the first point of contact for all visitors, members, and staff, the Gym Front Desk Receptionist ensures a smooth, welcoming, and organized experience for everyone. This role is key in managing administrative duties, promoting gym services, maintaining accurate member records, and providing exceptional customer service. The receptionist plays a crucial role in maintaining the gym s positive image by offering friendly and professional support to all members.
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High school diploma or equivalent; additional certifications or training in customer service or hospitality is a plus.
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Previous experience in a customer service or receptionist role, preferably in a gym or fitness centre.
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Excellent communication skills, both verbal and written.
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Ability to handle multiple tasks and work in a fast-paced environment.
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Strong organizational skills with attention to detail.
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Proficiency in basic computer skills (e.g., Microsoft Office, gym management software).
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Friendly, approachable, and professional manner.
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Ability to work flexible hours, including evenings, weekends, and holidays, if needed.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Administration
Keywords
- Receptionist
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