Receptionist

Client of Global Human Capital Group

Requirements

• Experience: At least 3 years of experience in call center or receptionist roles.

• Language: Proficiency in both English and Arabic (reading and writing) is required.

• Communication Skills: Strong interpersonal skills and the ability to communicate effectively with patients and staff.

• Technical Skills: Proficiency in computer systems and handling phone calls in a professional manner.

Functions/responsabilities

The candidate will be vital in handling patient inquiries and appointments and providing excellent customer service.

RESPONSIBILITIES:

• Handle incoming and outgoing calls related to patient appointments and inquiries.

• Schedule appointments and manage patient records efficiently.

• Provide general information about the hospital services and assist patients with their queries.

• Ensure patient satisfaction by delivering excellent customer service over the phone and in person.

• Maintain accurate documentation of patient interactions and appointments.