Receptionist

Al Ghalia Est

We re looking for a friendly and efficient female Receptionist to be the welcoming face of Dessange. If you thrive in a dynamic environment, have excellent communication skills, and are ready to contribute to a positive client experience, we encourage you to apply!

About the Role
As our Receptionist, you ll be the first point of contact for our valued clients, setting the tone for their entire experience. You ll manage our front desk operations, ensuring smooth appointments, handling inquiries, and providing a warm and professional welcome to everyone who walks through our doors. This role requires a proactive approach, attention to detail, and a commitment to maintaining a serene and organized reception area.

Key Responsibilities

Greet all arriving customers warmly, provide information about our services, and offer tours of our facility.

Answer telephones, handle inquiries, and accurately transfer calls or take messages.

Schedule, confirm, and reschedule appointments, including making follow-up calls to remind clients.

Proactively determine client needs by understanding their specific concerns (e.g., skin and hair issues) to guide them to the appropriate services.

Ensure a seamless transition for guests by directing them to the correct hair/nail expert or therapist for their treatments.

Collect payments for services rendered, tender change, and accurately log cash flow information into the salon s register. Prepare and print daily cash collection reports and count cash at the end of each shift.

Perform light administrative and clerical duties, including opening and distributing mail, filing, data entry, and preparing letters and documents.

Ensure the reception areas are always tidy and welcoming.

Solicit feedback on services and provide assistance with any problems or complaints to ensure client satisfaction.

Notify staff of client cancellations or the arrival of unscheduled visitors.

Assist with any other tasks as assigned by the Business Unit (Salon) Manager.

Qualifications
Proven experience in a receptionist, administrative, or customer service role, preferably in a spa, salon, gym, or hospitality environment.

Exceptional verbal and written communication skills.

Strong organizational skills and attention to detail.

Proficiency in scheduling software and basic computer applications.

Ability to multitask and remain calm under pressure.

A friendly, professional, and customer-centric demeanor.

Ability to handle cash transactions accurately.