RECEPTIONIST ACCOR

Job Description

- You are responsible for ensuring a warm, efficient welcome that complies with the quality standards of the establishment

- You carry out the IT and administrative procedures related to check-in/out on the hotel's IT system (Opera Cloud)

- You need to check customer guarantees and bookings

- You guarantee the stay of the guests by communicating important information to the various departments of the hotel

- You keep, check and control your personal cash register

- You ensure that data is secure

- You are responsible for the establishment at night

- You will ensure daily closing and reporting

- You control the Turnover / receipts and report any discrepancies or errors that have occurred

- You apply the procedures and policies defined by the brand and the hotel in terms of guest control and personal safety

- You embody the Heartist spirit in your interactions with customers

Qualifications

- Fluency in English and French

- B licence

- Proficiency in office tools (word processing and spreadsheet, Opera Cloud)

- Knowledge of the hotel industry

- Sense of service and hospitality

- First experience in a job related to customer contact

- Passion for the customer

- Very good interpersonal skills, excellent communication (internal and customer)

- Diplomacy and self-control

- Organization and rigor

- Flexibility and versatility