Receptionist IBIS

Missions G n rales:

• Record customer reservations
• Greets and assists the client from arrival to departure
• Contributes to their ongoing satisfaction by ensuring quality service throughout their stay
• Contributes to the achievement of the quantitative objectives of his department through his sales efforts

Main Responsibilities:

• Relation Client:
• Contributes to customer satisfaction: must, as part of their daily work, directly ensure customer satisfaction, support and/or assist their team.
• Greets the customer upon arrival with courtesy and attention.
• Contributes to customer loyalty through a warm and personalized relationship.
• Ensure that administrative procedures never take precedence over the relationship with the client.
• Takes into account and anticipates the client's needs
• Manages any objections and/or remarks from the client; ensures a response is provided as quickly as possible and in accordance with the Contract. 15 minutes Ibis
• V hicule, through its impeccable attitude, the image of its brand and its hotel

• Technique m tier/production
• Ensures that customer arrival and departure operations are handled in accordance with internal procedures.
• Inform the client about the conditions of their stay, the formalities and the services offered by the hotel.
• Manage phone calls
• Transmits the necessary information to other departments (stages, technical, etc.) and to other members of their department
• S ensures the availability and up-to-dateness of documents, products and supplies necessary for the service and/or the client.
• Takes reservations
• Prepares and serves a snack or breakfast outside of restaurant opening hours.

• Sales/Commercial
• Highlight the hotel's various services to optimize sales
• Applies and justifies the pricing policy of the hotel in order to optimize RevPAR
• Promotes the ALL loyalty program and adapts its sales pitches to meet customer needs.
• Contributes to the synergy of the place by boosting inter-hotel referrals. Advises the client on a possible future stay in an Accor hotel.
• Regular monitoring and follow-up of psychosocial risks (RPS), the quality of services offered through customer feedback, feedback during service meetings, etc.

• Management
• Adhere to the billing and payment collection procedures.
• G re the cash fund entrusted to him
• May be responsible for preparing and sending invoices to "miscellaneous debtors"
• Edits certain accounting and statistical information for the deputy or director

• Hygiene/Personal Safety/Environment
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