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Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Description
- Welcome guests while respecting ACCOR scripts and standards
- Ensure guest check-in and check-out while respecting the average duration determined by the ACCOR group
- being a creator of customer experience
- Prepare invoices and manage collections
- Manage Walk-in reservations
- Provide an anticipatory, tailored, intuitive, and transparent service when handling customer requests
- Optimizing revenue through upselling
- Ensure follow-up in coordination with all hotel departments
- Respond to and manage customer complaints in a proactive and professional manner
- Participate in the recruitment of ALL clients
- Feed the customer preferences database
- Participate in the strategy adopted by the ACCOR group and the owner
- Contribute to improving the hotel's RPS score
- Respond to and manage customer complaints
- Respect the internal standards and procedures of the ACCOR group and the owner
- Directly ensure customer satisfaction
Desired Candidate Profile
Previous experience as a receptionist or night auditor;
- Knowledge of Microsoft Windows applications and other relevant applications;
- A university degree in a related discipline is an asset;
- Excellent communication and organizational skills;
- Excellent interpersonal skills and problem-solving skills;
- Particularly responsible and reliable;
- Ability to work in a team;
- Ability to focus attention on customer needs, remaining calm and courteous at all times;
- Previous experience in a receptionist or accounting position.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Secretary
- Front Office
- Personal Assistant (PA)
Keywords
- Receptionniste
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