Receptionist SOFITEL

Job Description

• Welcoming clients while respecting ACCOR scripts and standards
• Ensure customer check-in and check-out within the average timeframe determined by the ACCOR group.
• to be the creator of the customer experience
• Prepare invoices and manage payments
• G rer les reservation Walk-in
• To provide a proactive, tailored, intuitive, and transparent service when handling customer requests
• Optimize revenue through upselling
• Ensure follow-up in coordination with all hotel departments
• Respond to and manage customer complaints proactively and professionally
• Participate in the recruitment of ALL clients
• Populate the customer preferences database
• Participate in the strategy adopted by the ACCOR group and the owner
• Contribute to improving the hotel's RPS score
• Responding to and managing customer complaints
• Adhere to the internal standards and procedures of the ACCOR group and the owner.
• To directly ensure customer satisfaction

Qualifications

• Prior experience in a receptionist or night auditor position;
• Knowledge of Microsoft Windows applications and other relevant applications;
• A university degree in a related discipline is an asset;
• Excellent communication and organizational skills;
• Excellent interpersonal and problem-solving skills;
• Particularly responsible and reliable;
• Ability to work in a team;
• Ability to focus one's attention on customer needs, while remaining calm and courteous at all times;
• Prior experience in a receptionist or accountant position.