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Gender
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Welcoming clients while respecting ACCOR scripts and standards
- Ensure customer check-in and check-out within the average timeframe determined by the ACCOR group.
- to be the creator of the customer experience
- Prepare invoices and manage payments
- Manage Walk-in Reservations
- To provide a proactive, tailored, intuitive, and transparent service when handling customer requests
- Optimize revenue through upselling
- Ensure follow-up in coordination with all hotel departments
- Respond to and manage customer complaints proactively and professionally
- Participate in the recruitment of ALL clients
- Populate the customer preferences database
- Participate in the strategy adopted by the ACCOR group and the owner
- Contribute to improving the hotel's RPS score
- Responding to and managing customer complaints
- Adhere to the internal standards and procedures of the ACCOR group and the owner.
- To directly ensure customer satisfaction
Desired Candidate Profile
Prior experience in a receptionist or night auditor position;
- Knowledge of Microsoft Windows applications and other relevant applications;
- A university degree in a related discipline is an asset;
- Excellent communication and organizational skills;
- Excellent interpersonal and problem-solving skills;
- Particularly responsible and reliable;
- Ability to work in a team;
- Ability to focus one's attention on customer needs, while remaining calm and courteous at all times;
- Prior experience in a receptionist or accountant position.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Receptionist
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SOFITEL
The Sofitel Marrakech Palais Imperial & Spa, a jewel of Moroccan hospitality, embodies luxury and elegance in the heart of vibrant Marrakech. Part of the prestigious Accor group, this five-star hotel offers an unforgettable experience blending French refinement with Moroccan charm. Nestled amidst lush gardens, just steps from the city's famous historical sites, the Sofitel Marrakech Palais Imperial & Spa is renowned for its top-tier service, attention to detail, and commitment to culinary excellence.
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