Receptionist SO/

As a Receptionist at SO/ Ras Al Khaimah, part of the All-Inclusive Collection, you will be the first point of contact for all guests, ensuring a welcoming, efficient, and seamless experience. You will handle check-ins and check-outs, provide information about the hotel, and assist with guest requests while reflecting the bold, playful, and stylish identity of the SO/ brand.

Key Responsibilities:

• Welcome and greet guests warmly, creating a positive first impression of the hotel.
• Handle guest check-in and check-out processes accurately and efficiently.
• Manage reservations, room assignments, and updates using the Property Management System (PMS).
• Respond promptly and professionally to guest inquiries, requests, and complaints.
• Provide information about hotel facilities, services, promotions, and local attractions.
• Coordinate with housekeeping, bell, and concierge teams to ensure smooth guest experiences.
• Maintain accurate records of guest information, billing, and payments.
• Handle cash, credit card transactions, and POS operations accurately.
• Assist in managing VIP guests and special requests to enhance guest satisfaction.
• Uphold professional appearance, grooming, and SO/ brand service standards at all times.
• Ensure compliance with health, safety, and hygiene policies at the front desk.
• Promote hotel services, packages, and special offers to guests to enhance the overall experience and revenue.
• Support the Front Office Supervisor and Manager with daily reporting, audits, and administrative tasks as required.