Regional Manager - Service

AXIA Global Talent Solutions

Role Snapshot

Designation would be Area Service Manager. Role would report to National Service Manager

You would lead a team of service engineers to deliver on-time service aligning with quality & cost parameters

Role KRAs

• Managing & Motivating the Service Team to enhance their productivity
• Design Strategies for increasing the number of contracts, reduce the response time, improve quality of service & deliver high level of customer satisfaction
• Ensure the achievement of Service Targets by constantly monitoring the service performance
• Ensure the achievement of Sales Targets & gross profit Targets as set in the business plan by constantly monitoring the sales achievements & ensuring effective cost control measures.
• Manage relationship with key accounts to generate additional business
• Maintain the optimum level of Consumables & spare parts stocks to avoid service delays.
• Ensure 100% Preventive maintenances are carried out as per PM planner & SLAs for Customers
• To regularly come up with creative or innovative ideas to improve service delivery to the customers, manpower optimization, cost optimization & business improvements
• Create an environment that sustains and encourages high performance of Service Team, thereby maximizing their contribution levels and achieving branch Service KPIs
• Co-ordinate activities for identification of training needs of employees to upgrade their technical skills & product knowledge

Role: Service Manager

Industry Type: Hardware & Networking

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: After Sales Service & Repair

Education

UG: Any Graduate