Remedy Admin Expert

Total-TECH Co

The Job Description

1. Remedy Architecture & Design: Lead review of Remedy design and implementation, identifying gaps in current practices, and oversee mitigation activities.
2. Support architecture planning and readiness assessments for migration from Remedy to BMC Helix ITSM.
3. Development & Customization: Lead development of Remedy applications, workflows, forms, and integrations to meet specific business needs.
4. Administration & Maintenance: Manage Remedy environment, ensuring availability, performance, and security, applying patches and upgrades.
5. Reporting & Analytics: Develop reports and dashboards, analyses Remedy data for insights, and supports data-driven decision-making.
6. Team Leadership: Leads and mentors a team of Remedy developers, administrators, and analysts, fostering collaboration and high performance.
7. Perform other responsibilities as required by higher levels of supervision.
   Requirements:
   

• Bachelor s Degree in Information Technology ,Telecommunications or equivalent from an accredited university.
• 6-9 years of experience in Remedy with at least Three (3) years in a supervisory role for lead level.
• A minimum of Four (4) years of experience in Remedy a related field for Specialist level.

Tagged as: BMC , itsm.