Remote Customer Service Representative (US Market)
devinliu@ningji-group.com
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handle incoming/outgoing calls, respond to online chats, and manage email tickets with professional etiquette.
Assist customers with product setup, usage issues, and technical problems. You must be able to simplify complex information.
Actively listen to customer concerns and provide efficient, empathetic solutions to ensure high Customer Satisfaction (CSAT) scores.
Accurately record customer interactions and feedback into our CRM system.
You must have a laptop computer.
Work Environment:
- Internet: Must have a stable, high-speed internet connection (fiber/VDSL).
- Power: Due to local conditions, you must have a reliable backup power solution (UPS or laptop with long battery life + mobile data hotspot) to ensure zero downtime.
- Punctuality: Excellent time management skills. We have a zero-tolerance policy for frequent tardiness or unexcused absences.
- Technical Skills: Ability to quickly learn new software; experience with Zendesk or similar CRM tools is a plus.
- Experience: Excellent English speaking and listening skills, strong communication skills, and good comprehension are preferred.
Working Hours and Shifts
- Work Schedule: Fixed 5 days a week (2 fixed days off, rest days are scheduled according to project requirements). Working Hours: 9 consecutive hours (8 hours of work + 1 hour of break).
- Time Zone: Aligned with US Standard Time (EST/PST). For applicants residing in Egypt, this is a fixed night shift.
Desired Candidate Profile
Language Proficiency: Near-native level English proficiency (spoken and written). You must have clear pronunciation and excellent listening comprehension to communicate effectively with US customers.
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Remote Customer Service Representative (US Market)
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devinliu@ningji-group.com
Ningji Limited is a Hong Kong-based Business Process Outsourcing (BPO) company specializing in management consulting and technology-driven customer solutions. We provide high-quality support to international e-commerce brands, ensuring a seamless experience for customers in the North American market.